I attended a meeting of the Westmidland Passenger Transport Authority today and was pleased to see a new format in the paper work showed happy face icons. This was to indicate the many successes announced within that report.
I had to comment however on January 2nd when using the bus I did not witness many smiling faces. Far from it paying passengers had just realised they had been ripped off by the bus companies, with 10% fare hikes in many cases.
It also a fact that may of those using the Birmingham Airport at unsocial times during the early morning will have seen no improvements to the bus service either.
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