As the Transport Delivery Group ( Centro) champion for the 997 bus route I often use it to see what issues there may be. I would welcome comments from other users. I am in regular touch with the route manager and pass on any concerns.
I was please when the 997 route was converted to use platinum style buses as these are so much better than any others. They have wi fi, wider leg room, modern pollution free engines and stop announcements for example.
Ever since I managed to persuade NX many years ago to introduce the limited stop direct to city centre route in place of the old wondering 46 route I have been asking for better quality buses and since lat year we have them. If only we could sort out the ongoing pinch point problems!