For weeks now I have had to deal with annoyed tenants waiting lengthy spells to have their Central heating boilers repaired.
One poor man had his birthday in early December spoilt due to having no hot water available due to a faulty boiler. This carried on over to Christmas and the New Year, which were also spoilt for the same reason.
I can accept it was a very cold late December and early January and there were a lot of call outs, but the Council repair contractors need to do better.
What made it seem even worse were the delays and misunderstandings due to the Call centre.
This resident now has he's hot water back on thankfully. Councillor John Lines Cabinet member for Housing has also agreed to look into this case to see what went wrong. (but there were a number of others)
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