Earlier this week I was sent as part of a delegation from the West Midlands Passenger Transport Authority including Councillor Kath Hartley, too Brighton for the day to investigate how the Brighton and Hove Bus Company do so well, receiving awards and so on for their services,
In order to save money it was a all in one day investigation but we were able to see how their bus operations rooms work and more importantly were able to use their buses and question bus users about their observations.
The B& H bus company although much smaller than the main ones in this area have a lot going for them. They are very focused on the passenger and their monitoring of service times and routes is very good. Their real time operation is also good.
They also make excellent use of the bus lane systems in Brighton.Many of their buses were named after famous people who were connected with Brighton, which I would imagine makes it much easier to identify a bus should a user wish to make a complaint.They also had a very low Young peoples bus fare which was very impressive.
Our finding will certainly be passed on to the Private bus operators in this area and Centro.
If you get the chance to visit Brighton I can certainly recommend you use their buses.
From a personal point of view I was a little sad there was no time even to see the sea as every thing was at such a hectic pace but the B&H bus company were good hosts and were understandably very proud of their service to the public.
No comments:
Post a Comment